Earlier this month the Connecticut Department of Social Services (DSS) raised alarm as reports emerged of a surge in electronic benefit transfer (EBT) skimming schemes affecting some of the state’s most vulnerable citizens. A sudden influx of over 100 clients visited DSS field offices in one day to report fraudulent EBT transactions underscoring the magnitude of this situation. The unlawful conduct was predominantly concentrated in Bridgeport, with spikes also noted in Danbury, Torrington, and New Haven. Initial investigations suggest that SNAP benefits are being unlawfully obtained within Connecticut and then utilized or sold out-of-state, notably in areas such as NY and TX.
These fraudulent debit transactions in Connecticut mirror similar criminal activity reported elsewhere in New England and throughout the country. During this past December holiday season, the Boston Globe documented a wave of credit card skimming incidents affecting numerous food stores in the Boston metro area. In January, Germantown, Wisconsin police announced the discovery of a skimming device at a Sendik’s Food Market near Milwaukee. Additionally, Giant Eagle confirmed the presence of skimmers at a store in Powell, Ohio. Following an extensive internal investigation, additional devices were uncovered at four other Giant Eagle stores in Ohio.
In response to these developments, we are urging all food merchants to stay vigilant and proactive as this ubiquitous organized theft tactic proliferates. Grocers are being strongly encouraged to conduct regular checks on their card readers, carefully examining them for any irregularities that may indicate the presence of skimming devices. If such a device is discovered, immediate action should be taken to shut down the affected register and notify authorities. In addition to notifying local law enforcement, we recommend that any infringed party inform Connecticut DSS so they can coordinate with federal partners specializing in EBT retail theft investigations.
Furthermore, we are communicating with every individual retail member to quantify our industry’s best practices while encouraging the adoption of routine security measures, such as regularly changing PINs, especially around the issuance of SNAP benefits. In collaboration with Connecticut’s DSS, the Connecticut Food Association will be distributing an informational poster to remind our retail members and their associates about the importance of regular PIN changes to safeguard customer benefits. A deliberate approach not only safeguards retailers but also protects the welfare of their customers.
As food retailers navigate these challenges, communication, and vigilance within the industry are paramount. By staying informed and being resolute, we can mitigate the growing risk posed by card-skimming criminals and, uphold the integrity of our operations and services. And with a bit of good luck, catch a few bad actors along the way!