* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Rite Aid COVID-19 update page.
March 23, 2020
If you need to visit a Rite Aid store and you have been diagnosed with Coronavirus (COVID-19) or exhibit symptoms, PLEASE CALL AHEAD, so we can properly serve you and reduce the potential spread of the virus in the community. You can also use our drive thru or FREE delivery service. Ask your pharmacist.
Here’s how we are supporting our front line associates:
We couldn’t be more proud and appreciative of how our associates are responding to this unprecedented crisis. The COVID-19 outbreak has challenged our team and our communities like never before, and all of us have been going above and beyond to stay safe and serve our customers at a time when they need us most.
We recognize that the pandemic is creating financial strain for hourly associates who work in Rite Aid’s retail locations and distribution centers. To help our associates we are doing the following.
Pandemic Pay for Rite Aid Stores, DCs and RediClinic retail locations
Our policy that ensures associates are fairly compensated if diagnosed with the virus or quarantined due to exposure.
Hero Pay for Rite Aid Stores, DCs and RediClinic retail locations
Non-management hourly associates who work in a retail Rite Aid store, RediClinic location or distribution center warehouse will receive a temporary Hero Pay increase of $2 per hour effective now.
Hero Bonus
In recognition of the heroic efforts of our retail store management, including pharmacists along with distribution center management, and RediClinic professional associates, we will be providing them with a Hero Bonus.
Temporary Increase of Associate Discount
To help our teams and families get easier, more affordable access to the products that will keep them safe, we are temporarily increasing the associate discount to 35% (from 20%) on all eligible products and services in our stores.
Employee Safety
Our stores and distribution centers are following enhanced cleaning and sanitation protocols designed specifically to prevent the spread of all viruses, including COVID-19 and the flu. In addition to our external cleaning providers who professionally cleanse and sanitize our stores, we have increased the frequency by which our associates clean high traffic surfaces throughout the day.
Our associates are on the front lines of the Coronavirus outbreak, and we greatly appreciate all they are doing to serve those in need. Community health starts with them. Take care and stay healthy. We will get through this together.
Message from the president and CEO of Rite Aid, Heyward Donigan
To Our Friends & Neighbors,
At Rite Aid, keeping our communities and associates healthy is at the center of what we do. As the COVID-19 pandemic continues, I wanted to provide an update about how we’re working to make that happen.
For our associates:
To protect our workers on the front lines of this pandemic, Rite Aid has established a “Pandemic Pay” policy, which ensures associates are fairly compensated if diagnosed with the virus or quarantined due to exposure.
Rite Aid also recognizes that the pandemic is creating financial strain for hourly associates who work in Rite Aid’s retail locations and distribution centers. To help:
Non-management hourly associates (who work in a retail Rite Aid store, RediClinic location or distribution center) will receive a temporary Hero Pay increase of $2 per hour, effective March 15, 2020, through at least May 2, 2020.
Rite Aid is increasing our associate discount beginning March 24, to 35%, on all eligible products and services in our stores until at least April 2020.
In recognition of the heroic efforts of our retail store management, including pharmacists along with distribution center management, and RediClinic professional associates, we will be providing them with a Hero Bonus.
For our customers:
Home-delivery service from Rite Aid is available upon request and the company will waive delivery-service fees for eligible prescriptions.
Customers should contact their local Rite Aid pharmacist for details. Controlled substances and/or refrigerated medications are not eligible for delivery.
Rite Aid pharmacists are partnering with various pharmacy benefit organizations and local physicians and can speak to customers about options, including 90-day refills, early refill authorizations and prescription delivery.
Rite Aid’s current supply of generic medications is presently sufficient and the company does not anticipate any significant near-term supply chain disruptions that will affect its ability to fill prescriptions.
As you know, this is a fluid situation, so we will provide updates accordingly.
Thank you to our customers and associates for your unwavering support. As always, if you have any questions about your medications or care, healthcare professionals and pharmacists are available 24/7 at 1-800-Rite Aid or through a live chat on RiteAid.com.
Heyward Donigan
President and Chief Executive Officer, Rite Aid
March 13, 2020
At Rite Aid, the health and wellness of our communities, customers and associates is our first priority. Like you, we are concerned about recent developments surrounding COVID-19, also known as coronavirus. As a healthcare company, we are taking proactive precautions to minimize risk in our stores, offices and distribution centers.
Our stores and distribution centers are following enhanced cleaning and sanitation protocols designed specifically to prevent the spread of all viruses, including COVID-19 and the flu. In addition to our external cleaning providers who professionally cleanse and sanitize our stores, we have increased the frequency by which our associates clean high traffic surfaces throughout the day.
We are working around the clock to procure products like sanitizer, cleansers, rubbing alcohol, and other items our customers need. We’ve also significantly increased our staffing levels to fill online orders quicker. We established in-store and online purchase limits on certain items to ensure that these products are available to the greatest number of customers. We appreciate your patience and understanding as we continue to work on replenishing merchandise.
We encourage you to visit our stores’ germ prevention displays, located on end caps and near the pharmacy, for quick access to products that will help you avoid the spread of viruses. And, of course, if you or somebody you are caring for does get sick, our pharmacists and associates can help you with the medication and supplies you will need for treatment and comfort.
If you have been exposed to coronavirus or the flu, or if you prefer to use shopping options that help reduce contact with others, we encourage you to use our app to refill prescriptions online and receive texts when your prescription is ready. You can also shop RiteAid.com to have your health and wellness products delivered right to your door. Many Rite Aid locations provide drive-through pickup windows and/or prescription delivery. Contact information for your local store can be found on RiteAid.com. And if you are not already a member of RiteAid’s free wellness+ rewards program, we encourage you to sign up to receive digital updates on COVID-19, in addition to a variety of other valuable benefits.
At the corporate level, Rite Aid is communicating frequently and directly with our stores and associates to issue updated guidance and information. Our senior leadership team is actively engaged on a daily basis and we have formed an enterprise-wide task force to help manage this rapidly evolving situation. We will continue to monitor the situation closely and take actions to protect our customers and associates. We encourage you to visit the CDC website for up-to-date information and facts on COVID-19.
As always, if you have any questions about your medications or care, healthcare professionals and pharmacists are available 24/7 at 1-800-Rite Aid or through a live chat on RiteAid.com.