* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Costco COVID-19 page.
Message from the president and CEO of Costco, Craig Jelinek
Dear Costco Member,
As the global effect of coronavirus (COVID-19) continues to evolve, Costco is firmly committed to the health and safety of our members and employees, and serving our communities. We are closely monitoring the changing situation, and complying with public health guidance.
As many of you have noticed, we’ve experienced a surge of business during this time. As a result, we’ve taken steps to control the number of members in our warehouses and asked that members and employees practice social distancing. We’ve also reduced some services.
We’ve increased our protocols in sanitizing surfaces, including shopping cart handles, merchandise shelves, front-end belts and registers. Limits have been implemented on certain items to help ensure more members are able to access the merchandise they want and need. Our buyers and suppliers are working to ensure in-demand merchandise as well as everyday favorites are available in our warehouses.
As new information becomes available, management is keeping warehouse staff well informed so they can respond swiftly and appropriately. While the circumstances continue to change and we modify our operations as necessary, we thank you for your patience and cooperation. As new developments occur, be assured we are committed to taking care of our members and employees and to our mission of providing low prices, quality merchandise and exceptional service.
We extend our sincere thanks to Costco members and employees worldwide for their ongoing support and loyal dedication during this challenging time.
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Corrado’s Market website.
March 23:
Many of you have asked about store hours for your favorite Corrado’s Market locations. In an effort to keep stock on the shelves as best we can and give our staff some time to catch up, we have temporarily edited hours in ALL FOOD MARKET locations with the exception of CLIFTON.
What that means is this:
– CLIFTON WILL CONTINUE WITH THEIR REGULAR HOURS (Monday through Saturday, 6am – 9pm, and Sunday, 6am – 8pm).
– DENVILLE, FAIRFIELD, NORTH ARLINGTON and WAYNE will be OPEN DAILY from 8am – 7pm.
For those of you who have pets and shop at our @corradospetmarket locations, we are maintaining our regular hours by location for the time being.
For info on all locations, please visit CorradosMarket.com/locations/ for the most up to date schedules.
THANK YOU TO OUR ENTIRE CORRADO’S FAMILY FOR YOUR UNDERSTANDING AND PATIENCE DURING THIS TIME.
March 22:
First I would like to thank everyone in the community for trusting in me, my family and most importantly my employees. They have been working tirelessly throughout this crisis for all of us.
I am sure most of you have received your orders and they are not entirely fulfilled. Our vendors/suppliers are trying to distribute the short supply of product equally to all of their customers. Production and distribution is a fraction of what it was because man power is a fraction of what it was. I can assure you that once product hits the floor of our loading dock we stock our shelves.
Online shopping website
Some of you have called and said the site is not working. It is working however there are a limit amount of delivery orders we can take a day. We have a limited amount of man power to pick, ring, pack, and deliver. Our site can handle 7 days of orders at a time so at the end of every day more time slots are available to place orders. Pick-ups are more available then deliveries.
If you choose to pick up we ask you to remain in your vehicle and call us. We will put your groceries in your car for you.
If you choose to shop in our store please respect the employees and fellow shoppers’ personal space. Wear masks if you have them, use hand sanitizer, wash your hands etc.
Lastly, please be patient and understanding. Nobody was prepared for this crisis. We are all going through this together and we are trying our best.
Stay healthy and from the bottom of my heart I love you all.
March 20:
To our Corrado’s customers: Due to the current unpredictable nature of the receipt of goods and inventory we are temporarily eliminating our weekly circular. While our team works tirelessly to stock our shelves in all locations and keep your local store spotless and sanitized, we THANK YOU for your patience and understanding.
If you are doing your shopping in-store, please visit the “locations” page on our website or check our stories for up-to-date store hour changes. If you prefer to shop from home, please use our online shopping or the Corrado’s Market app available for Apple and Android users. We are currently waiving delivery charges!
Wishing good health to you and your entire family!
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Caraluzzi’s Store Alerts update page.
On March 17, Caraluzzi’s instituted shortened store hours of 7:30 a.m. to 8:00 p.m., until further notice. The next day they instituted adjusted store hours of 6:30am – 7:30am for seniors only (65 and older).
As the situation with COVID-19 continues to evolve, our customers should know we’re going above and beyond in our efforts to provide a clean, safe shopping experience. In order to provide some answers to pertinent question we’ve created a frequently asked questions list. While we realize these are challenging times, we would like to assure our community that we are dedicated to providing the same exceptional quality and service we’ve been known for.
FAQs (Frequently Asked Questions)
What steps have you taken to limit risk to your customers and sales associates?
We are sanitizing our stores throughout the day and heavily after closure each night including all customer and employee areas. All in-store food sampling has been canceled. Our Cafe seating area is temporarily closed, and we’ve have eliminated self-serve bakery and prepared food areas.
How often are you receiving deliveries?
We are receiving unprecedented levels of deliveries, however delivery times have been inconsistent and unfortunately we cannot provide specific times or make commitments. Please note that quantities may be limited or out of stock on high-demand products for an undetermined period of time. While we may not have the variety of items you normally may be used to, we are working tirelessly to make sure there are key items available in all departments including fresh products such as dairy, meat, and produce.
I just ended chemo/have a disorder or are immunocompromised – when can I shop?
We have modified our store hours to provide our seniors, immunocompromised, and other at-risk customers a chance to shop early, in a less crowded environment. These customers are welcome to shop 6:30-7:30 daily. For others, please be respectful and reserve this time for them.
Do you offer pickup or delivery services?
We currently do not offer pickup or delivery services at this time….
Are you limiting quantities?
To ensure we have enough key products and to minimize out of stock items, certain products have a purchase limit. These items are indicated by in-store signage on the shelves and may change as circumstances evolve.
Have you changed your store hours?
We have modified our store hours to allow time for additional replenishment and extensive sanitation. Additionally, to provide our senior customers a dedicated shopping time. Our store hours are now 6:30am-7:30am daily for seniors and at-risk customers only, and 7:30am-8:00pm daily for everyone.
Are your sale prices still in effect?
While we’re honoring our sale prices, please note that quantities may be limited or out of stock for an undetermined period of time. We appreciate your understanding and please know that our exceptional team of associates are focused on providing the key products to you and the rest of our community!
Are you accepting product returns?
At this time, we have instituted an All Sales Are Final policy. For everyone’s safety we do not want to take any outside product back into our stores. We are not accepting returns or exchanges. Please be smart about our purchases and understand these are unprecedented circumstances.
Are you still offering chef prepared meals?
At this time our kitchen staff is still cooking up fresh chef prepared meals every day. Our Hot Food selection has been cut back a bit but we still have an extensive selection of packaged heat and serve chef prepared soups & meals.
What specifically are you doing to keep your stores clean?
We have initiated several incremental sanitizing efforts throughout the store including but not limited to:
Stores have added dedicated staff traveling throughout the store all during business hour wiping down contact surfaces such as handles, scales, carts and handbaskets, countertops, sneeze guards & bathrooms.
Our checkouts have increased the frequency of wiping down the belts, bag wells, writing stands and credit card pin pads.
We have several other efforts in play that may be addressed in other FAQ’s
Do you accept bottle & can returns?
For the safety of our associates and others, at this time we have suspended accepting bottles and cans in our redemption center machines and inside the store. For a list of open redemption centers please visit the CTDEEP website.
What can our customers do to help keep the stores safe?
Wash your reusable tote bags at home before you bring them into the store. Some states have banned reusable tote bags which is not the case in CT at this time but we ask that customers be responsible and wash them on their own.
Avoid touching or leaning on the display cases such as the deli, kitchen, bakery or meat service cases.
At checkout if using cash or checks please just place it on top of the writing stand instead of handing it directly to the cashier.
Be respectful of everyone’s desire for social distancing. Make an effort to give other customers and employees some distance while in the store.
Practice common sense – For everyone’s safety, if you have a cough or are not feeling well, please do not come inside the store. Ask a friend or family member to shop for you while you wait in the car.
Respect Our Employees – these hard working people (many are working around the clock) are here trying to provide food and other products not just for you but our entire community.
Handling demand at an unprecedented level for what has been weeks now and without them our stores would be unable to be open for you. Please keep that in mind while you shop.
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Wakefern Newsroom page.
March 24
Wakefern Food Corp., the retailer-owned cooperative, announced two programs for its cooperative members’ retail store associates that provide a temporary wage premium and enhanced sick and leave benefits. The program would impact tens of thousands of dedicated associates working across ShopRite, The Fresh Grocer, Price Rite Marketplace, Dearborn Market and Gourmet Garage stores during the COVID-19 public health emergency.
“Our associates have always been the heart and soul of our business and in the wake of this current crisis, we want to thank them, and their family members that support them, for the incredible commitment they are showing to our customers,” said Joe Colalillo, chairman and CEO of Wakefern Food Corp. “They work tirelessly on the frontlines to provide an essential service to our communities; we hope these steps will assist them with their immediate financial and health concerns.”
The temporary wage premium, that went into effect on Sunday, March 22, increases pay by $2.00 per hour. The enhanced sick leave and attendance policy will also assist associates with immediate financial and health concerns.
As a result of the dramatic increase in demand and volume across its stores, Wakefern and its members have kicked off a hiring push to fill a variety of positions across its warehouses and stores. The goal is to keep stores fully staffed during this challenging time and continue to provide the best possible customer service to shoppers and the communities where stores operate.
Individuals interested in joining the team are encouraged to visit:
Members of the Wakefern cooperative employ nearly 80,000 people between them across eight states and represents one of the largest employers in New Jersey. The retailer-owned cooperative is made of 51 family-owned businesses, many who have been in the grocery industry for generations. Colalillo, Wakefern’s chairman and CEO, is a second-generation grocer who owns and operates five ShopRite stores in New Jersey and Pennsylvania.
“We see our customers – many of whom are also our friends, family and neighbors – turning to us for the food, supplies, and reassurance they need during this difficult time. Our associates are providing that support as they work hard to keep all our stores shelves stocked with fresh produce, meat, seafood and fresh baked goods so people can care for their families the way they always have,” added Colalillo.“We are grateful and inspired by their work during this challenging and unprecedented time.”
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the BJ’s Newsroom page.
April 6
Dear member,
The health and safety of our members, team members and communities remain our top priority. We have taken additional measures to ensure a safe shopping experience.
• Temperature Checks for Team Members: Since the beginning of the COVID-19 pandemic, we have asked all team members who are sick to remain home. Soon, we will check the temperatures of team member as they report to work in all our locations. If any team member has an elevated temperature, they will be directed to return home and seek medical care if necessary.
• Masks and Gloves: In the coming weeks, we will make masks and gloves available, as supplies permit, to team members who want to wear them. We will provide high-quality masks, but will not provide N95 respirators, which should be reserved for healthcare workers.
• Increased Wages: We previously announced that all hourly team members in our clubs, distribution centers and home office will earn an additional $2 per hour for each hour worked. We are extending this wage increase for hourly team members in our clubs, distribution centers and home office for each hour worked through May 2, 2020.
• Closed on Easter: All BJ’s clubs will be closed on Easter Sunday, April 12, 2020 to give team members a day to rest and recharge.
• Social Distancing: We have implemented new operational processes to encourage social distancing in our clubs including posting instructional signage throughout every club; dedicating team members to ensure members wait in line at an appropriate distance while checking out; and making audio announcements.
• Capacity Limits in Clubs: We will limit the number of members allowed inside clubs at one time. The number of members allowed in clubs will vary by location based on the square footage of each club. No more than 20% of a club’s total capacity will be allowed in the building at any given time. When possible, all members are encouraged to send only one person per household to shop in club. This policy will help promote social distancing efforts and ensure a safer environment for members and team members.
• Supporting our Hospitals: The BJ’s Charitable Foundation has contributed $1 million to COVID-19 relief efforts, and BJ’s clubs have donated countless items to first responders, healthcare workers and nonprofits to help support their communities. In addition to $500,000 previously donated to support COVID-19 relief efforts, our foundation will contribute another $500,000 to support hospitals throughout the states in which we operate.
Our clubs will continue to offer a daily shopping hour for members age 60 and over to shop in a less crowded environment. These members can use a designated entrance and shop from 8:00 – 9:00 a.m. daily at all locations. In addition, our clubs are closing earlier to give team members more time to restock, sanitize and recharge. Please visit bjs.com/locations to check hours at your club.
To see everything we are doing to encourage a safe and healthy shopping experience, please click here.
Thank you for being a loyal member,
BJ’s Wholesale Club
March 23
BJ’s Wholesale Club (announced increased wages and bonuses for frontline team members; dedicated shopping hours for members age 60 and over; and contributions from the BJ’s Charitable Foundation that support local and national organizations providing essential services and support to those in need during the COVID-19 pandemic.
“Now, more than ever, we’re committed to supporting our team members and members while providing essential services to our communities during these challenging times,” said Lee Delaney, President and Chief Executive Officer, BJ’s Wholesale Club. “We are grateful to be a reliable resource for our members and we couldn’t do it without the continued dedication of our team members. We’re proud of their hard work and are pleased to recognize them with increased pay and bonuses.”
As an essential business, BJ’s will continue to operate under state of emergency and shelter in place orders recently issued in the U.S. Protecting team members, members and communities is the company’s top priority.
BJ’s has launched a number of programs to support team members during this time of need:
Increased Wages:
All hourly team members in the company’s clubs, distribution centers and home office will earn an additional $2 per hour for each hour worked beginning March 23, 2020 through at least April 12, 2020.
Bonus Incentives:
At the end of March, managers and key personnel in the clubs and distribution centers will receive a one-time bonus, ranging from $500 to $1,000.
Team Member Paid Leave:
BJ’s previously issued an emergency paid leave policy to support team members during this unprecedented time. The emergency paid leave policy includes:
Waived absenteeism policy
Pay for up to fourteen days when under mandated quarantine
Pay through a mix of accrued sick time and company paid time if a team member tests positive for coronavirus and needs to self-quarantine
Team Member Relief:
Aisle Help, the company’s employee relief fund, is available to team members facing financial hardship and most impacted by the coronavirus
Increased Workforce:
BJ’s is actively hiring for permanent and temporary positions in clubs throughout its footprint in the Eastern United States.
Travel and Work from Home Policy:
BJ’s previously announced a ban on all team member travel unless business critical. The home office team members who are able to are working from home until further notice. In addition to the programs for team members, BJ’s is supporting its members and communities.
Dedicated Shopping Hours: All locations have a designated shopping hour from 8:00 a.m. to 9:00 a.m. daily for its members age 60 and over.
Member Safety:
BJ’s continues to follow recommendations from the Centers for Disease Control and Prevention (CDC) to ensure clubs exceed the company’s already high standards for general hygiene and health practices.
Getting Members What They Need:
The company is focused on getting high-demand products to its clubs as quickly as possible and offering members alternative shopping methods like Buy Online, Pick Up in-Club and Same-Day Delivery.
Today, the BJ’s Charitable Foundation also announced $500,000 in donations to support local and national organizations providing essential services and support to those in need during the COVID-19 pandemic.
Local Impact:
BJ’s is donating $400,000 to support local community foundations to help expand relief and assistance to those most affected by the COVID-19 pandemic. Local nonprofit recipients include the Boston Foundation, the New York Community Trust, Community Foundation of New Jersey and United Way of Miami-Dade.
National Impact:
BJ’s is proud of its longtime partnership with Feeding America®, the largest hunger-relief organization in the United States. BJ’s has committed to donating $100,000 to support Feeding America’s COVID-19 Response Fund and to help assist its network of member food banks to meet the increased demand for meals.
Feeding Communities:
BJ’s continues to support food banks across its footprint through its Feeding Communities program, donating food on a regular basis to support local relief efforts.
March 19
We are here to serve you in these challenging times. BJ’s provides essential services in our communities, giving you access to food and other products you and your families need during this time. We are considered an essential business and will continue to operate under state of emergency and shelter in place orders recently issued in the U.S.
We continue to closely monitor the coronavirus situation and our priority remains the health and safety of our team members, members and communities. We continue to follow recommendations and guidelines from the Centers for Disease Control and Prevention (CDC) and other health organizations to help ensure our clubs exceed our already high standards for general hygiene and health practices.
We’ll continue to take precautions to keep our clubs and other facilities clean and help ensure the well-being of our team members, members and community, following protocols from health experts and relevant federal and state agencies.
What is BJ’s doing to keep members safe?
The safety of our members, team members and our community always our top priority. We are following recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and state and local authorities in taking extra safety measures in all our locations. We have implemented enhanced cleaning procedures on top of our already high standards. We are cleaning high-traffic surfaces like shopping cart handles, bathrooms, checkout lanes and touchscreens with greater frequency, and have provided additional sanitization supplies in all clubs for member and team member use. Out of an abundance of caution, we also are temporarily stopping food sampling in our clubs.
Are items in stock at BJ’s?
We know many of you are shopping more in our clubs to buy essential items. Our teams are increasing shipments into the clubs and working hard to keep high-demand products like cleaning supplies, food and medicine in stock. Despite our best efforts, there have been and will continue to be isolated situations where we are temporarily out of stock on an item. We ask for your patience as demand for some items currently exceeds our suppliers’ capacity to produce them.
Are there item limits?
We may limit the number of items per trip on select products to allow more members to purchase what they need.
Are you opening early or adding dedicated hours for seniors to shop?
All BJ’s Wholesale Club locations are opening one hour early beginning Sunday, March 22, 2020 for members who are age 60 and over to shop in a less crowded environment. People ages 60 and up can use a designated entrance, from 8:00 a.m.-9:00 a.m. daily at our Clubs. Although we will not be requesting ID for entry, we ask that you please respect the purpose of the early opening – and do the right thing for your neighbors. Club Team Members do reserve the right to ask members to leave if they are not a member of this age group.
How else can I shop?
Members can shop in-Club, on BJs.com or through our mobile app and through our Same Day Delivery service. Please understand that we may experience some delays due to high demand.
How are you protecting your team members?
Our team members have been working hard to serve our community and be there for you and your families and we’re doing everything we can to help support them.
We have provided new health protocols and information to help keep our team members safe.
We have waived our absenteeism policy so team members can stay home if they need to.
If team members are under mandated quarantine, they will receive their standard pay for up to 14 days.
If a team member test positive for coronavirus, they are able to use accrued sick time and will receive their standard pay for any additional time needed for up to 14 days.
The Aisle Help fund is available to team members facing financial hardship.
What happens if a team member in one of your locations tests positive for coronavirus?
If a team member tests positive for coronavirus we take the following steps:
Immediately conduct thorough sanitation and deep cleaning of the club that is reviewed by local and state health officials.
Notify local and state health officials of the confirmed diagnosis.
Notify team members and address any concerns.
Follow any additional guidelines that may be recommended by the CDC or local and state health officials.
In partnership with local and state health officials, we will aim to keep any impacted club open to continue to serve the community.
How are you compensating team members in the clubs during this time?
Our team members are going above and beyond to serve our members during this unprecedented time. Starting March 23, 2020 through end of day on April 12, 2020, all hourly team members in the company’s clubs, distribution centers and home office will earn an additional $2 per hour for each hour worked.
At the end of March, managers and key personnel in our clubs and distribution centers will also receive a separate one-time bonus in recognition of their commitment to our members, team members and communities. These bonuses range from $500 – $1,000.
BJ’s Optical
We have taken many steps as recommended by the Centers for Disease Control (CDC) to mitigate risk and protect our team members, members and communities. These include enhanced cleaning and sanitation procedures for our clubs and BJ’s Optical. Out of an abundance of caution, and based on the latest recommendations from health officials, we have made the decision to temporarily close all BJ’s Optical centers from March 21, 2020 until further notice. Members who have glasses on order with us will still be able to pick up their order during this time. BJ’s Optical Team Members will be offered shifts that align with their standard schedule and availability in other areas of our clubs to serve our members and community.
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Walgreens Newsroom page.
March 23
What steps is Walgreens taking to support customers during the pandemic?
Walgreens is taking a number of steps in its stores and pharmacies across the U.S., as well as introducing additional services to help support customers and patients during this evolving situation. This includes waiving delivery fees for all eligible prescriptions and collaborating with health plan partners, physicians and state officials to ensure that patients have access to the medications they need through services like 90-Day Refills and early refill authorizations. Customers can also take advantage of services such as Pharmacy Chat, a secure online platform available 24/7 online and through the Walgreens App, as well as the pharmacy drive-thru for customers looking for alternative ways to access their medications. Customers are also able to use the drive-thru to purchase select products.
Are store hours changing?
Yes. As the situation evolves quickly, we are updating our store hours and taking extra measures to help provide a clean and safe environment for our customers and employees. Effective March 20, most Walgreens stores are open 9 a.m. to 9 p.m. on weekdays, and 24-hour stores are drive-thru only overnight, 9 p.m. to 9 a.m.
In the event of a discrepancy between the information on Walgreens.com and the CDC website, please follow CDC’s guidance.
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Wegmans News & Media page.
Message from the president of Wegmans, Colleen Wegman
Wegmans is here for you and will continue to keep our doors open. We are inspired by the ways our customers and employees are working together through this difficult time. As the coronavirus situation continues to evolve, it is likely that we will need to reduce the traffic at any one time in our stores. You’ll also see that we’ve implemented purchase limits on certain products, allowing us to meet the needs of as many customers as possible. We are adapting quickly and will always put the needs of our employees and our customers first.
Take a deep breath, and lead with your hearts. I believe our food supply chain and healthcare system are among the best in the world and if we take care of each other, we will get through this together.
Thank you,
Colleen
Additional information
We are temporarily changing our hours of operation to better serve our customers and communities.
Starting March 20, 2020, our Brooklyn and New Jersey stores are open 7 am-8 pm.
All other stores in New York, Pennsylvania, Maryland, Massachusetts, Virginia, and North Carolina are open from 7 am-10 pm.
We have also temporarily closed:
All Market Café seating areas, all in-store Pubs, select Burger Bars, Amore, Next Door
Limited-Purchase Items & Return Policy
To help ensure we can serve the immediate needs of our customers, and minimize out-of-stock items, we currently have purchase limits on certain products. Wegmans will not accept any returns of groceries, over-the-counter medications or other products purchased during, and for 30 days following the conclusion of the national state of emergency declared on March 1, 2020 in response to COVID-19; limited exceptions may apply. Thank you for understanding.
Steps to Protect Yourself & Others
We encourage our employees and customers to take additional steps to protect themselves and those around them. Here’s how.
Reusable Bags – We recommend you clean your reusable bags to protect yourself and others. After each use, wipe your reusable bag down with warm, soapy water and let it air dry or use a disinfecting wipe. If you have a canvas bag, please wash it between uses.
For food safety and sanitation reasons, we may not be able to load a bag that poses a risk to you, our cashiers or other customers.
Reusable Coffee Cups – We’re limiting the use of reusable cups to the self-serve coffee bar, only. We are not able to honor requests to handle, rinse, or clean any reusable or personal cups or containers.
Online Ordering & Delivery Options
Wegmans Meals 2GO: We’re offering meals through our Wegmans Meals 2GO app at select stores. You can request No-Contact Delivery by DoorDash under the Delivery Instructions when you place your order in the app. Simply indicate you want your order left at the door and text your driver to confirm when your order is on its way.
Instacart: Due to high demand, Grocery Delivery & Curbside Pickup times are extremely limited. We encourage you to keep checking the available windows, as they do open up. For Curbside Pickup orders, please wait for a notification that your order is ready before arriving at the store, as we are experiencing some delays due to volume. We are also experiencing a higher number of out-of-stock items and apologize for any inconvenience. To take advantage of Instacart’s “Leave at my Door” service, text your driver after receiving notification that your order is on its way for delivery. Please note – “Leave at My Door” is not available for alcohol deliveries in Massachusetts & Virginia where alcohol deliveries are permitted.
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Weis Markets News Releases page.
April 21
A Letter To Its Vendors
Vendor Partners,
Over the last few weeks Weis Markets has continually adapted to meet the needs of consumer demand, while protecting our associates’ health and safety. In order to further protect our associates, Weis Markets has chosen to further update our receiving / delivery practices. As you are aware, the CDC is recommending, and Pennsylvania’s Governor Tom Wolf has mandated that protective face coverings be worn while interacting with the public. In order to keep our associates and your drivers safe and healthy, we are requiring all inbound drivers to wear a face covering while onsite at our Milton Distribution Center. It may be a cloth face covering such as a scarf, bandana, or other type of mask, including surgical mask or dust mask. We are requiring this effective Thursday, April 22nd.
In addition:
We strongly recommend drivers wear gloves outside their truck cab while visiting our facility.
We strongly recommended adherence to social distancing guidelines while in receiving areas of our facility.
If a driver feels sick, is running a temperature or has other flu-like symptoms, please have them notify his or her dispatcher prior to arrival / check in at our facility.
As always, your cooperation and partnership are appreciated.
Wayne Bailey
Senior Vice President Supply Chain & Logistics
April 15
To Our Valued Manufacturer, Broker, SAS and Direct Store Delivery Representatives:
We are writing to share our updated COVID-19 protocols for manufacturer, broer, SAS and direct store delivery (DSD) representatives who call on or work in our stores. We expect your Weis representatives to adhere to all relevant COVID-19 personal prevention guidelines issued by the Center of Disease Control and Prevention (CDC).
Effective immediately, we require all manufacturer, broker, SAS and direct store delivery representatives to wear face coverings or masks whenever they are in a Weis Markets’ store. This is also a requirement for Weis store associates who have been supplied with various forms of personal protective equipment.
As part of our program, we have asked our associates to stay home if they show symptoms of illness, particularly those with respiratory issues. We also require this of all manufacturer, broker, SAS and direct store delivery representatives who call on our stores. If we perceive a vendor representative to be visibly ill, we will ask him or her to immediately leave.
Further, we require you to notify us in the event one of your Weis reps tests positive for COVID-19. Our notification contact is: Michael Umstead who may be contacted at [email protected] .
Please know our preventative guidelines are meant to protect our customers, associates and suppliers. Thank you for your support and understanding.
Store hours have been revised – Weis store hours are 7:00 a.m. to 9:00 p.m., which allows the retailer additional time to re-stock and sanitize its stores.
Due to overwhelming demand as the result of COVID 19 concerns, we have temporarily shut down our Weis 2 Go online ordering with curbside pickup and home delivery. However you can continue to order at www.weismarkets.com/shipt. We apologize for the inconvenience.
In fairness to all our valued customers, we are limiting purchase quantities on selected items.
These items include:
Disinfectant & Antibacterial Wipes – LIMIT 4 TOTAL
Bath Tissue – LIMIT 2 TOTAL
Liquid and Foam Hand Soap – LIMIT 2 TOTAL
Hand Sanitizer – LIMIT 2 TOTAL
Bleach – LIMIT 2 TOTAL
Shelf Stable or Powdered Milk – LIMIT 2 TOTAL
Water – LIMIT 2 TOTAL
Eggs – LIMIT 1 TOTAL
Gallons of Milk – LIMIT 2 TOTAL
Bread, Rolls & Muffins – LIMIT 4 TOTAL
Ground Beef – LIMIT 2
Chicken – LIMIT 2
If you have questions, please contact our customer service hotline at 1 (866) 999-9347.
Message from chairman and CEO Jonathan Weis:
To Our Valued Customers:
As the Coronavirus Disease 2019 (COVID-19) pandemic threat continues to grow and evolve, we wanted to update you on the precautions we are taking at Weis Markets to protect our customers and associates. In recent weeks, we’ve been closely monitoring this issue and working to inform our store and support teams about the steps they can take to prevent the spread of the COVID-19 virus.
This information is based on guidelines from the Center for Disease Control and Prevention (CDC). We have strongly emphasized the need for overall cleanliness, including frequent handwashing. We have also asked associates to stay home if they show symptoms of illness.
Our stores continuously clean and disinfect on a regular basis. As part of our COVID-19 prevention program, we have increased the time we devote each day to cleaning and disinfecting our stores including high contact areas such as our cash registers, self-scan units, credit-debit terminals, fuel pumps, shopping carts and baskets.
For customers who wish to minimize their time in public spaces, we offer Weis 2 Go online shopping with curbside pick-up in addition to home delivery via weismarkets.com and the mobile Weis app. Customers can also get their prescriptions and refills via our website and mobile app.
You should also know we are working diligently to keep our stores supplied and in-stock and have secured extra product to minimize potential disruptions. We are particularly focused on high-demand cleaning, disinfectant, bath tissue and shelf-stable food items including canned vegetables and fruit, tuna, rice and pasta. Our pharmacies have also secured extra product.
We truly appreciate your business and are committed to the safety of our customers and associates. We are also grateful to our associates who are helping us with our prevention efforts.If you have questions, please contact our customer service hotline at 1 (866) 999-9347. We will continue to closely monitor this issue and provide updates at weismarkets.com.
Sincerely, Jonathan Weis
Chairman and Chief Executive Officer
* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Boyer’s Food Markets website.
On March 18, Boyer’s Markets revised its operating hours, until further notice, to 7:00 a.m. to 9:00 p.m. in ALL Locations.
They also implemented PREFERRED SENIOR CITIZEN SHOPPING HOURS of 7:00 a.m. to 9:00 a.m. each day. Those hours are exclusively for those 62 and older, to provide the safest possible shopping experience for seniors.
Letter from the president of Boyer’s Markets, Dean Walker (from the retailer’s Facebook page):
To our Valued Customers:
At this time we are asking that only the person doing the shopping come into the store. We are trying to do our best to maintain safe social distancing practices. We understand there may be special circumstances but we must all try our best to keep the number of people in our buildings as low as possible. We are doing this to protect our customers as well as our teammates. We thank you in advance for your understanding!
This is a SUGGESTION EVERYONE! NOT A NEW POLICY WE CAN OR WILL ENFORCE.
Thank you to those that support the suggestion. Those that can’t.. fine.
Everyone that helps…helps. Great. Everyone that can’t. Great!! But like we said every little bit from everyone helps, so that we don’t have to limit people from entering the building in the future.
There is absolutely not one suggestion or policy change we can implement at this time or at any time to make every single person happy. Quite honestly we’re all real busy trying to find all of you food to eat and get it on a shelf, and get enough people to work to check out your orders and keep everyone safe….. which we are tirelessly committed to doing.
*This is a living document that will be updated on a regular basis until it is no longer needed.
We continue to stay open and service you during this time. We are working with suppliers to maintain a normal delivery schedule and will continue to stock all our usual inventory of goods. We also urge those that are not traveling during this time to utilize our partner Instacart for your shopping needs as well.
Wakefern Food Corp., the retailer-owned cooperative, announced two programs for its cooperative members’ retail store associates that provide a temporary wage premium and enhanced sick and leave benefits. The program would impact tens of thousands of dedicated associates working across ShopRite, The Fresh Grocer, Price Rite Marketplace, Dearborn Market and Gourmet Garage stores during the COVID-19 public health emergency.
What steps is Walgreens taking to support customers during the pandemic?
Wegmans is here for you and will continue to keep our doors open. We are inspired by the ways our customers and employees are working together through this difficult time. As the coronavirus situation continues to evolve, it is likely that we will need to reduce the traffic at any one time in our stores. You’ll also see that we’ve implemented purchase limits on certain products, allowing us to meet the needs of as many customers as possible. We are adapting quickly and will always put the needs of our employees and our customers first.
*This is a living document that will be updated on a regular basis until it is no longer needed.