* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Wegmans News & Media page.
Message from the president of Wegmans, Colleen Wegman
Wegmans is here for you and will continue to keep our doors open. We are inspired by the ways our customers and employees are working together through this difficult time. As the coronavirus situation continues to evolve, it is likely that we will need to reduce the traffic at any one time in our stores. You’ll also see that we’ve implemented purchase limits on certain products, allowing us to meet the needs of as many customers as possible. We are adapting quickly and will always put the needs of our employees and our customers first.
Take a deep breath, and lead with your hearts. I believe our food supply chain and healthcare system are among the best in the world and if we take care of each other, we will get through this together.
Thank you,
Colleen
Additional information
We are temporarily changing our hours of operation to better serve our customers and communities.
Starting March 20, 2020, our Brooklyn and New Jersey stores are open 7 am-8 pm.
All other stores in New York, Pennsylvania, Maryland, Massachusetts, Virginia, and North Carolina are open from 7 am-10 pm.
We have also temporarily closed:
- All Market Café seating areas, all in-store Pubs, select Burger Bars, Amore, Next Door
- Limited-Purchase Items & Return Policy
To help ensure we can serve the immediate needs of our customers, and minimize out-of-stock items, we currently have purchase limits on certain products. Wegmans will not accept any returns of groceries, over-the-counter medications or other products purchased during, and for 30 days following the conclusion of the national state of emergency declared on March 1, 2020 in response to COVID-19; limited exceptions may apply. Thank you for understanding.
Steps to Protect Yourself & Others
We encourage our employees and customers to take additional steps to protect themselves and those around them. Here’s how.
Reusable Bags – We recommend you clean your reusable bags to protect yourself and others. After each use, wipe your reusable bag down with warm, soapy water and let it air dry or use a disinfecting wipe. If you have a canvas bag, please wash it between uses.
For food safety and sanitation reasons, we may not be able to load a bag that poses a risk to you, our cashiers or other customers.
Reusable Coffee Cups – We’re limiting the use of reusable cups to the self-serve coffee bar, only. We are not able to honor requests to handle, rinse, or clean any reusable or personal cups or containers.
Online Ordering & Delivery Options
Wegmans Meals 2GO: We’re offering meals through our Wegmans Meals 2GO app at select stores. You can request No-Contact Delivery by DoorDash under the Delivery Instructions when you place your order in the app. Simply indicate you want your order left at the door and text your driver to confirm when your order is on its way.
Instacart: Due to high demand, Grocery Delivery & Curbside Pickup times are extremely limited. We encourage you to keep checking the available windows, as they do open up. For Curbside Pickup orders, please wait for a notification that your order is ready before arriving at the store, as we are experiencing some delays due to volume. We are also experiencing a higher number of out-of-stock items and apologize for any inconvenience. To take advantage of Instacart’s “Leave at my Door” service, text your driver after receiving notification that your order is on its way for delivery. Please note – “Leave at My Door” is not available for alcohol deliveries in Massachusetts & Virginia where alcohol deliveries are permitted.