* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Lidl COVID-19 update page.
Store hours update
To better serve our customers in this period of increased traffic and demand, we have updated our store hours. Beginning Monday, March 16, all stores will open from 8 a.m. to 8 p.m. until further notice.
This temporary change in store hours will give our team members extra time to work diligently to restock our shelves, clean our stores and recharge during these busy times.
We will return to our regular hours as soon as we can.
Message from Lidl president and CEO Johannes Fieber:
To our valued customers:
We know the evolving coronavirus (COVID-19) pandemic is top of mind for you and for families across our communities along the East Coast. As a brand that’s committed to helping our communities lead healthier lives, we want to assure you that the situation is top of mind for Lidl as well.
Every day, in every market, our number one priority is the health and safety of our customers and our team, and that focus remains our North Star as we navigate through the COVID-19 outbreak. Today, we wanted to take time to outline some of the steps and measures we are taking to keep our stores clean and you and our employees safe.
To start, Lidl has established a dedicated COVID-19 task force that is liaising closely with local, state and federal health agencies, including the Centers for Disease Control and Prevention (CDC), to ensure we are employing best practices across our stores and warehouses. Our team is committed to following recommendations from CDC and other local health authorities.
In our stores to this effect, we have already implemented enhanced preventive measures to keep our stores and facilities clean and healthy for you and our team. Stores are cleaned daily, which includes using EPA-recommended sanitizing solutions approved for use in mitigating against COVID-19. We have increased our focus on cleaning and have assigned team members to perform regular sanitizing sweeps in key high traffic, high touch areas.
Secondly, we are committed to supporting our team. We are making sure all employees have access to the most up-to-date CDC guidance and best practices, ranging from the importance of proper and regular hand washing to staying home in the event a team member is sick. We have introduced new policies that offer our employees greater flexibility. This includes limiting all non-essential travel across our business and encouraging employees to stay home if they are sick, modifying our standard attendance policy to accommodate for unexpected periods of absence without penalty. We have also restructured our benefits so that if employees are infected by the virus, or if they work in a store or facility that is included within a government or company-instituted quarantine, we will provide up to two weeks of pay while the employee is away from work.
Finally, Lidl US is working diligently to secure our supply chain and limit impacts on availability to the largest extent possible. We are also working actively with our home delivery partners to ensure that customers who wish to have Lidl products delivered are able to do so. If you’re interested in learning more about our home delivery options and whether this service is available in your area, you can find more details here.
Thank you for being a valued Lidl shopper. We take our responsibility to serve you seriously and are doing everything we can to provide a safe and healthy environment for you, our team and our communities.
Sincerely,
Johannes Fieber
President and CEO
Lidl US