* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Publix News Releases page.
March 20
Publix is committed to remaining open and serving our communities during this challenging time. We encourage our customers to purchase only what they need—and not to stockpile.
At this time, we are suspending refunds on products purchased during this declared emergency. We will of course continue to honor our Publix Guarantee for any products that do not meet our quality standards.
March 19
Publix stores and Publix Pharmacies will open early two mornings a week to allow seniors to shop ahead of the crowds. We invite customers age 65+ to shop 7 a.m. – 8 a.m. Tuesdays and Wednesdays.
March 17
We have adjusted the hours of all Publix locations. Thank you for your understanding as we provide our store teams additional time to conduct preventive sanitation and to restock our shelves.
Store hours
8:00 a.m. – 8:00 p.m.
Pharmacy hours
Monday – Saturday: 9:00 a.m. – 6:00 p.m.
Sunday: normal hours
Note: Hours of pharmacies at hospitals will vary by location.
Message from Publix CEO Todd Jones
To our customers and associates:
Whenever our communities need us, Publix always strives to be a source of help. Publix has remained in close contact with the Centers for Disease Control and Prevention (CDC) and other federal and state agencies since January to monitor developments and updated guidance on coronavirus (COVID-19). I’m writing to share with you the actions Publix is taking across our entire operation to safeguard the health and well-being of our customers, our associates, and our communities.
Sanitation. Our routine cleaning and sanitation standards already meet CDC guidelines. Additionally, we’ve put in place a heightened disinfection response program. We’ve also suspended food demonstrations in our stores until further notice.
Product availability. We are working tirelessly to have the items you need on our shelves. We have applied purchase limits on some key items to allow more customers to get what they need.
Alternative shopping options. Customers who need to, or prefer to, avoid public places may take advantage of delivery or curbside pickup of groceries and other items. Visit publix.com for details.
We encourage you to visit the CDC’s website for up-to-date information on how to keep your family and yourself safe. Meanwhile, Publix will continue to focus on keeping our associates healthy—and our stores open and stocked—to serve and support all our communities.
Todd Jones
CEO, Publix Super Markets