* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Save-A-Lot Community Updates update page.
March 22
Valued Save A Lot Customers:
Over the last few days, many states and communities where we operate have issued “shelter-in-place” or “stay at home” orders. We respect and endorse these orders as a way to help manage and contain the spread of COVID-19.
As a grocer, Save A Lot is an essential business and remains open to serve you. Our dedicated teams are working hard to refill our shelves quickly with the products you need and to ensure a safe shopping experience for you and your loved ones. Be sure to check our website for current operating hours at your local store, as these may have changed to allow our teams time to stock and clean as needed.
Your health and wellbeing is important to us, and so we remind you of the actions we’re taking in our stores to keep you safe:
Two Carts Apart. To ensure the health and wellbeing of everyone in our stores, we ask customers to be mindful of social distancing recommendations. We encourage you to keep two cart lengths between you and other shoppers while in the store and at the checkout.
Special Shopping Hours. In many Save A Lot locations, we have dedicated a priority shopping hour for our senior customers, customers with disabilities and their caregivers. Please check your local store for participating times.
Store Safety & Cleanliness. As we shared before, we’ve increased the frequency of cleaning surfaces throughout our store to protect the health and well-being of our teams and our customers.
Care for Our Teams. Taking care of our people remains a top priority. We’ve given guidance and support to our team members to stay well and have an excellent support system should they feel unwell. It goes without saying that if a staff member feels poorly, they will be recovering at home in line with CDC recommendations. We’re especially proud of our team and particularly grateful for their recent efforts. Their energy and commitment to serving you is special
Thank you for your continued business and for being a loyal Save A Lot customer. We look forward to seeing you in our stores.
Please be safe!
March 15
While the impact of the COVID-19 situation changes every day, Save A Lot is committed to doing everything we can to serve you well.
We know that it’s a time of uncertainty and great stress for all of us. As your neighborhood grocer, our aim is to provide you with confidence and the certainty that we are here for you and committed to do our part in helping you through this.
We want to continue to be a reliable destination for the food and supplies you need for your family. There is no question that our stores are being shopped hard and some items are in short supply. Rest assured that our stores, retail partners, distribution system and suppliers are taking an all-hands-on-deck approach to replenish important items quickly so that we can continue to provide the high-quality food and outstanding value you expect from us.
We wanted to share a few updates on our plans to continue to serve you in the coming days and weeks.
Reduced hours. With the increased demand in our stores, we will be adjusting our opening hours in some locations to allow our teams time to clean and restock as needed. We apologize for this inconvenience but believe it will ultimately allow us to better serve you. Check your local store for details.
Item Limits. While we have limited quantities of some items, we are working to restock daily. We also ask for your help in ensuring every customer has access to needed essentials. We’ve placed temporary limits on some items and appreciate your understanding. More information will be available at the point of purchase at your local store.
Store Safety & Cleanliness. As we shared before, we’ve increased the frequency of cleaning surfaces throughout our store to protect the health and well-being of our teams and our customers.
Care for Our Teams. Taking care of our people remains a top priority. We’ve given guidance and support to our team members to stay well and have an excellent support system should they feel unwell. It goes without saying that if a staff member feels poorly, they will be recovering at home in line with CDC recommendations. We’re especially proud of our team and particularly grateful for their recent efforts. Their energy and commitment to serving you is special.
Thank you for your continued understanding and especially for being a loyal Save A Lot customer. We recognize that you place your trust in us and that you rely on us for the essentials you and your families need. We don’t take this responsibility lightly.
As always, if you have any question or concerns, we encourage you to reach out to our Customer Care line at (888) 725-4537.
Stay healthy!
March 9
With awareness about coronavirus (COVID-19) increasing, we know many of our customers are thinking about ways they can take action to stay safe and healthy. As your neighborhood grocery store, we wanted to share more information directly with you about the steps we’re taking to help keep you, our team members and the neighborhoods we serve safe and healthy.
In support of our commitment to high standards in our everyday business, our team members are already trained on food safety best practices. We have asked team members to increase their frequency of handwashing and use of hand sanitizer. We are also adding more regular cleaning and disinfecting of frequently touched surfaces in our stores, like our bagging stations or checkout lanes. Most importantly, we are ensuring team members have the information they need to stay healthy or stay home if they are sick.
We are confident in the processes in place, and we remain open for business to serve you. Although we are experiencing high demand for products like hand sanitizer and antibacterial wipes, we are working hard to resupply these items quickly. Where we do have product available, we are putting in place a temporary limit on some of these items to ensure we can meet the needs of all our customers. More information will be available at the point of purchase at your local store.
While the impact of this virus changes every day, we are committed to doing everything we can to continue to protect the health and safety of our customers and team members. We are monitoring the situation carefully and using the advice of organizations like the CDC as well as government and public health officials to inform our actions.
In line with our community first approach, our hearts go out to all those who have been affected.
Thank you for being a loyal Save A Lot customer. As always, if you have any questions or concerns, we encourage you to reach out to our Customer Care line at (888) 725-4537.