Customer Loyalty

What Costco, H-E-B, Wegmans and Publix Understand About Shoppers

Costco, H-E-B, Wegmans and Publix take different approaches to supermarket customer experience.…

‘Family-Owned’ Is a Grocery Advantage Scale Can’t Buy

Family-owned grocers can’t match national chains on scale, but new OnDeck data…

Why Loyalty Spending Is Increasing No Matter What the Economy Does

Loyalty spending has topped $5.6 billion and it's still climbing. Here's why...