Kroger COVID-19 Update

* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Kroger COVID-19 update page.

Message from the president and CEO of Kroger, Rodney McMullen:

We’re Here for Our Customers & Communities

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At The Kroger Co., our customers are like family. And like you, during these last few weeks we’ve been focused on doing all the things we need to do to keep our families safe and healthy.

As America’s grocer, we’re here for our customers and communities when they need us most, with open stores and openhearted hospitality.

We believe that everyone deserves to have access to fresh, affordable food and essentials, especially in times of uncertainty. That’s why our teams are working so hard to keep our stores clean, open and stocked. That’s why we took the precautionary step on March 2 to limit the number of cold, flu and sanitary products per order…so everyone can have access to the items they need. And that’s why our supply chain teams are working to ensure that the food, medicine and cleaning supplies our customers need are reaching our stores as quickly as possible and are available through our pickup, delivery and ship services.

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We activated our preparedness plan several weeks ago, and we continue to monitor the rapidly evolving situation. We’re following guidance from federal, state and local agencies, including the CDC and other health organizations.

Here are the steps we’re taking to protect our customers and associates:

In Our Stores

  • Cleaning commonly used areas more often, including cashier stations, self-checkouts, credit card terminals, conveyor belts and food service counters, and cleaning shelves when restocking products.
  • Sanitizing restrooms more frequently and restocking with supplies, including soap, paper towels and hand sanitizer.
  • Adding extra hand sanitizer at cashier stations, food service counters, and all Pharmacy, The Little Clinic and Starbucks locations.
  • Wiping down shopping carts, baskets and equipment.
  • Partnering with our suppliers to replenish high-demand preparedness products.
  • Continuing to provide our customers with free disinfectant wipes at our store entrances to sanitize their shopping carts or baskets.
  • Following best practices for safe food handling, as always.

 

For Our Associates

  • Encouraging our associates to closely monitor their health and well-being.
  • Providing hand sanitizer and tissues in breakrooms and meeting rooms.
  • Asking our associates to stay home if they, or someone in their household, are sick.
  • Providing financial support from our Helping Hands fund – a company-sponsored employee assistance fund – to associates who may be directly affected.
  • Suspending business air travel for associates through March 31, 2020 and recommending virtual meetings.

 

For Our Customers

  • Encouraging our customers to follow the CDC’s suggested hygiene practices to reduce the spread of the virus.
  • Recommending that our customers also practice safe food handling at home.
  • In everything we do, we’re guided by our values and our Purpose: to Feed the Human Spirit. We strive to make decisions that balance the safety of our associates with our commitments to our customers and communities. And above all else, we’ll be there for our communities when they need us most.

 

Thank you for being a loyal customer,

 

Rodney McMullen

Chairman and CEO

 

Updated Store Hours

 

Kroger

 

Please see adjusted store hours below. Remaining stores and regions not listed are continuing to operate under normal business hours.

 

  • Ashland, KY: 7am – 10pm
  • Cincinnati, OH; Dayton, OH; Northern, KY: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • Columbus, OH; Toledo, OH: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • Dallas: Normal operating hours (Exclusive Shopping for Seniors 60 & Older: 6am – 7:30am, Tuesday & Thursday)
  • Georgia: 8am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • Houston, TX Region: Most stores open 7am – 10pm
  • Indianapolis, IN; Central IN store locations; Peoria, IL: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • Lexington, KY; Louisville; KY; Southern IN store locations; Southern IL store locations: Check your local store hours
  • Michigan: 7am – 9pm
  • Middle TN store locations; Knoxville, TN; Huntsville, AL; Bowling Green, KY: 7am – 9pm
  • Southeastern OH (Belpre, Marietta, Proctorville): 7am – 10pm
  • Southern Alabama store locations: 8am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • South Carolina: 8am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • Tri-Cities, TN store locations: 7am – 10pm
  • Virginia: 7am – 10pm
  • West Virginia: 7am – 10pm
  • Baker’s: 7am – 10pm
  • City Market: 7am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday, Wednesday, Friday)
  • Copps: 6am – 9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)
  • Dillons: 7am – 9pm
  • Fry’s Food Stores: 7am –9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 7am, Monday – Thursday)
  • Food 4 Less: 8am – 8pm
  • Foods Co: 8am – 8pm
  • Fred Meyer: 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • Gerbes: 7am – 10pm
  • Harris Teeter: 7am – 8pm
  • Jay-C Food Stores: 7am – 10pm
  • King Soopers: 7am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday, Wednesday, Friday)
  • Mariano’s: 6am – 10pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)
  • Metro Market: 6am – 9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)
  • Owen’s Market: 7am – 9pm
  • Pay-Less Super Markets: 7am – 9pm
  • Pick ‘N Save: 6am – 9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)
  • QFC: 8am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
  • Ralphs: 7am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 7:30am)
  • Ruler Foods: Please see daily store hours https://rulerfoods.com/wp-content/uploads/2020/03/Operating-Hours-image.jpg
  • Smith’s Food and Drug: 8am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday, Wednesday, Friday)

 

Return Policy Update

At The Kroger Co., the health and wellbeing of our associates, customers and communities is our top priority.

Due to the current COVID-19 pandemic, we are temporarily suspending product returns.

 

* If any fresh produce, meat, seafood or deli product does not meet our Fresh for Everyone standard, we will continue to replace it or issue a refund.

FAQs

Q: Why are you not taking my return?

A: One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.

 

Q: Why was this not posted sooner?

A: We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean, open and stocked stores to serve our customers and support our associates. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers.

 

Q: What if my product didn’t meet freshness standards?

A: We stand by our quality and freshness of food. If your fresh produce, meat, seafood or deli product do not meet our freshness standards, we will replace or refund those items.

 

Q: What is the time frame when you will start taking returns?

A: We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly.

 

Q: What are the customer’s benefits for us not accepting returns?

A: Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.

 

Q: What if I purchased expired items?

A: If the product expiration date was before the buy date, we will accept a return as part of our Fresh for Everyone guarantee.

 

Q: Would this include clothing?

A: Yes, anything non-perishable.