* This is a living document that will be updated on a regular basis until it is no longer needed. For the most up-to-date information, please visit the Trader Joe’s Announcements page.
March 23, 2020
We would like to notify customers of the following locations that a Crew Member recently present in the store has either tested positive for COVID-19 or is receiving treatment for a suspected case. Out of an abundance of caution, we have temporarily closed the store for thorough cleaning and sanitization:
Elkridge, MD – Trader Joe’s on 6610 Marie Curie Dr
The Crew Member was last present in the store on March 23, 2020. We encourage customers who visited the store over the 14-day period ending on March 23rd, and have health-related concerns, to contact the Howard County Health Department Coronavirus Information Line: (410) 313-6284.
NYC, NY – Trader Joe’s (Grocery Store) on 142 E 14th St & (Wine Store) on 138 E 14th St
The Crew Member was last present in the store on March 22, 2020. We encourage customers who visited the store over the 14-day period ending on March 22nd, and have health-related concerns, to contact the New York State Department of Health Novel Coronavirus (COVID-19) Hotline: (888) 364-3065.
Plainview, NY – Trader Joe’s store on 425 S Oyster Bay Rd
The Crew Member was last present in the store on March 21, 2020. We encourage customers who visited the store over the 14-day period ending on March 21st, and have health-related concerns, to contact the Nassau County Department of Public Health Coronavirus Hotline: (516) 227-9570.
We are working closely with local health officials to take all necessary measures. We are connecting with all Crew Members at the respective locations, encouraging anyone who may have been in contact to follow CDC-recommended self-monitoring guidelines and to call their healthcare providers right away if they develop any symptoms. While the store is closed, Trader Joe’s will be paying all Crew Members for their scheduled shifts. As soon as the store has been fully cleaned and restocked, we plan to reopen.
As we continue to respond to this rapidly evolving situation, our focus remains on doing whatever is necessary to safeguard the health and safety of our Crew Members and customers and best support our communities.
March 22, 2020
To Our Valued Customers:
At Trader Joe’s we pride ourselves on treating all of our customers equitably. Over the past few weeks we have heard from our senior customers about the need for assistance in the morning to get in and out of our stores quickly. We’ve listened, and effective Monday March 23rd we will implement the following:
Store hours will remain 9AM to 7PM. Every day between 9AM and 10AM, Crew Members will maintain an additional line outside the front door for our senior customers. This will ensure that those customers in need will have an expedited entrance to the store to help make their experience a more positive one.
Our Crew Members in each of our stores remain committed to these ideas and, as always, will be ready to help any customer needing extra assistance for any reason.
Thanks for listening.
March 22, 2020
To Our Valued Customers:
As the coronavirus COVID-19 affects our communities, our work as your neighborhood grocery store continues. We are vigilant; heeding all federal, state and local health advisories; and where it makes sense, adjusting efforts to safeguard the health and safety of our Crew Members and customers. To date, we have taken the following precautionary measures:
Revised Store Hours for All Trader Joe’s Locations: Beginning Monday, March 16th and until further notice, all Trader Joe’s stores will be open from 9:00am until 7:00pm to support our Crew Members in taking care of one another and our customers.
Support for Our Senior Customers: Every day between 9:00am and 10:00am, Crew Members will maintain an additional line outside the front door for our senior customers. This will ensure that those customers in need will have an expedited entrance to the store to help make their experience a more positive one.
Continued Communication: We are closely monitoring the situation, and regularly providing all of our stores and Crew Members with the most up-to-date safety guidance, as recommended by the CDC and other health officials.
Offering Additional Paid-for Sick Time to All Crew Members: Crew Members have been asked to exercise increased precautions to safeguard their health and the health of their community, including staying home if they have any symptoms of illness or do not feel well. To better support each Crew Member in making community-minded decisions, we have made available additional paid sick time to all of our Crew Members.
Prioritizing Good Hygiene Practices: We are providing continuous reminders about good hygiene practices and supporting our Crew Members with necessary resources. For instance, ensuring every Crew Member at the registers has the opportunity to regularly wash their hands.
Increasing Routine Cleaning: In line with our longstanding commitment to provide a safe and clean shopping environment, stores have increased the frequency of cleanings, paying close attention to high touch areas such as restrooms, register areas, grocery carts and hand baskets.
Suspending All Food and Beverage Sampling In Store: As this situation has evolved, we have taken increased precautions related to our food and beverage sampling in stores, including our decision to stop the practice until further notice.
Upon notification of any possible exposure to the virus in any of our stores by Crew Member or customer, we are partnering closely with local health officials to take all necessary measures, up to and including notifying the public, closing our stores for thorough cleaning and sanitization (Crew Members will be paid for their scheduled shifts while a store is closed), and counseling potentially affected Crew Members to follow CDC-recommended self-monitoring protocols.
There is nothing more important to us than the health and safety of our customers and Crew Members. We will continue to provide information about what steps we are taking to address this rapidly evolving situation.